FAQs
1. Do I need to create an account to place an order?
You may complete your purchase using guest checkout without registering for an account. Creating an account with Glimint brings extra benefits:
- Faster checkout for future purchases
- Convenient access to order history and real-time order status
2. What payment options are available at Glimint?
We support all widely recognized major credit cards including VISA, Mastercard, Discover and AMEX. PayPal is also available as an alternative payment method during checkout.
3. Is my credit card and order information safe?
Your checkout page uses SSL encryption to protect all submitted personal and card details. All data will be encrypted and transmitted directly to our payment processor for transaction authorization. We do not save your full credit card details on our website servers at any time.
4. Will currency conversion fees apply to my purchase?
All product prices and transactions are settled in US Dollars. If your credit card uses a different native currency, your bank will convert the amount using the live exchange rate active on the day your card issuer processes the transaction. Any conversion-related charges are determined by your card provider.
5. What rules apply when entering my shipping address?
Our store operates on an English-language system. Please fill in your entire delivery address using English characters and English punctuation. If your address includes special non-English characters, replace them with similar Latin letters. As an example, substitute accented characters with their closest English equivalents.
6. Can I edit my delivery address after submitting my order?
Address modifications are unavailable once your order has entered processing or dispatched for delivery. We recommend using your permanent residential address instead of temporary holiday locations. Customs hold periods vary by country, and we cannot guarantee release timelines for parcels detained by local customs authorities.
7. How long will delivery take, and how can I track my parcel?
The overall delivery timeline depends on the shipping service you select at checkout. When your package leaves our warehouse, we will send an email containing your unique tracking number and tracking portal link. We cannot be held liable for hold-ups or delays caused by your local customs agency.
8. What should I do if items are missing from my delivered order?
If any products are missing from your package upon receipt, get in touch with our support team right away via support@xyrphos.com.
Still have unanswered questions?
Please send your enquiry to our customer service mailbox: support@xyrphos.com.